Uber India — extra payment

Address:

M 1 /17, Dlf Phase 2, 122002

Hello... We have n issie on extra payment,
1. Driver couldnt reach... So y do i have have to pay the cancellation pay
2. Even if i paid the last ride y do i have to pay again
3. Most of the drivers r good n knows the rules
4. But i[censored] cjarge without our faullt
Please check my n take proper action or v
Please check, y should we pay extra
We want refund