I am yet to get the refund for the amount excess paid even after 2 days after my complaint. Let me explain the details.
1. On 2-Dec-22 morning, I took an Uber cab from East Tambaram to RA Puram and the amount came to Rs.350 which I paid of[censored]sing UPI payment gateway (proof enclosed)
2. Later on the same day I took another Uber cab from RA Puram to Saligramam. The amount was Rs. 212 (Trip details enclosed). When the driver closed the trip the amount suddenly jumped to Rs. 562 instead of Rs. 212. On Driver's insistence, I had no choice but to pay the amount to him using UPI payment and later raised a support ticket (Rs.562 payment proof enclosed)
3. On the whole, I had paid for the first trip two times, once to the original driver and second time to the next driver. I am not sure how this can happen. Either it is the first driver's fault in not closing the trip properly and confirming receipt of payment or the fault of the Uber App in not updating the first payment. In either case, I am the loser and I have paid the amount twice.
I had given proof of all trip details and payments made to Uber, but till today there is no proper response from them.
While on the subject, I have to make Uber aware of the difficulties faced by the uncouth drivers in demanding more money either at the start of the trip or at the time of trip closing. They force us to cancel the trip resulting in cancellation fee which is NOT our fault. Uber has to take responsibility and rectify the problems to win the confidence back from the customers.
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