[Resolved] Uber India — Fraud by Uber Driver (my phone hacked) or Uber Website being hacked!!!
On 28th November, I came back to Delhi from Hyderabad and boarded an Uber Taxi as per the Trip Code that was sent to me (from Delhi Airport Terminal 3). It showed me an amount of Rs. 668/- from Terminal 3 to my Home at Mayur Vihar Phase – 1, which by any standards was usual, as even on many of my earlier trips I have paid between Rs. 650/- to Rs 750/-. I boarded a Swift Desire Taxi, driven by one Naveen (as shown registered by Uber). Everything seemed normal and we took the normal route reaching Mayur Vihar through Moti Bagh, Ring Road, Barapulla Flyover and DND Flyway. When I got down, to my utter shock, my Driver showed me a fare of Rs. 1917/-. Even my phone showed the amount of Rs. 1917/-, which I had to pay, as that is the norm for Uber. When I later checked the trip route on the Internet (through my Computer), it showed that we had reached the correct location using the fraud route and the payment made was of Rs. 1917/-. Later on I checked my phone Trips and it showed that I had gone all over South Delhi till Badarpur Toll, crossing over Yamuna River, finally getting off at Munirka, New Delhi. The question that comes to mind is, how was my phone showing that I got off at Munirka, when I actually got off at Mayur Vihar? Was the Uber Website hacked, or was my phone hacked? This Cab driver could have hacked into my phone ultimately showing a wrong amount, and charging me for the same. I was even charged for the crossing of Badarpur Toll (Southbound as well as Northbound), T1 pickup charges (I was actually picked up from T3) and some other MCD charges. Such fraud should not go unpunished and those people responsible for this must be brought to justice. I should be refunded the amount with an additional amount paid to me as fraud compensation and causing mental agony. Either my phone was hacked as it still shows the complete inaccurate route (the screenshots of the complete route has been saved) or Uber has been hacked as even though my route through the Internet access shows that I travelled from Delhi Airport Terminal 3 to Mayur Vihar, it shows that I have been charged Rs. 1917/-. When Uber was sent the message that I had been charged extra, they took no action on it.
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Dec 8, 2020Complaint marked as Resolved
Uber contacted me, through e-mail and updated my Uber Wallet with the disputed amount. This amount was used on subsequent Uber Trips, automatically by the Uber Software.
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