Uber India — full refund still not initiated

Address:

Unit No 4, 1st Floor, LBS Marg, Kurla West, Mumbai - 400070, Centrium Phoenix Market City, Mumbai City, Maharashtra

On 24th september 2019, i took a ride with uber from 31, sundernagar to patparganj industrial area.
The car's ac was on 1, i asked the driver to increase the temperature to 2, which he did.
But still since it was too hot, i asked the driver to further increase the temperature, to which he replied very rudely that all the previous passengers were fine with ac being on 2 but why only i am finding it hot and asking him to increase the temperature and so he refused to increase the temperature clearly.

I then patiently sat in the car thinking its a 30 mins drive and i can manage, but after 10 mins of the ride, the heat was unbearable so i asked him to again increase the temperature, to which he again refused.
I warned him to either increase the temperature or stop the car, to my surprise he chose to stop the car in the middle of some unknown place (There was hardly any other conveyance available for me to reach my destination).
I called up the uber support then and there, i was assured that the problem would be taken care of but they instead slapped with a fine of rs 37, for the time that driver had invested in the trip.
I have emailed them numerous times about it and their representative called me and i explained her the problem, that i was harrassed mentally in a way and i am not willing to pay even a single penny for the driver, she assured a call back with the updates on the situation.
Another person called me up after that saying they can't help the situation and that i have to pay the amount, i have asked them t connect me with a senior representative from their team, 24hrs have passed and still no response.
This incident took place 6days ago, and i have been constantly emailing them about it, still no satisfactory response.
They don't even have a customer care number, every time there is a problem, customer has to wait atleast a day for due credits and wait for them to respond on emails which is very tiresome.
I now would want them to reimburse the time and energy i have wasted on this matter and also improve their customer support system (Atleast provide a number for the customers)