I had booked a cab from nearby delhi airport to dwarka sector 9 on 20th january. The fare shown to me at the time of booking was 154.69. The place where i was supposed to be picked up from, was well away from the airport arrival terminal and there were alternative routes to reach my pickup point without taking the airport toll charges.
A cab got assigned to me which took the toll route unfortunately.in the meanwhile, the app didn't inform me about any extra charges that might be levied for the trip. So i continued waiting for the cab and boarded it from the pick up point.
At the end of the trip an extra toll charge of rs 157 was shown making the total fare to 312 instead of 154.69 that was shown to me. I didn't argue with the driver as this was a fault of the app and not his. I paid him the full amount and later lodged a complaint with uber asking to refund back the excess amount that was charged for tolls.
They are not ready to listen and are insisting that since the driver came through the toll route, the charges are to be paid. How am i responsible if the driver has to pay something for a trip even before i was being picked up? And even if i were responsible why wasn't i informed about the same before boarding the cab?. This is plain robbery without informing the customer before confirmation.
I have been a fair customer o[censored]ber and have paid surcharges and tolls before wherever applicable. But this time, this is not the case. It's a matter of principle for me. Can someone help me out with this? Was this information helpful? | 
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