Uber India — I am complaining about charging excessive fare then what was shown during the time of booking

Address:

Regus Business Platinum Centre Pvt. Ltd., Level 13 Platinum Techno Park,Plot No. 17/18, Sec-30A, Vashi Navi Mumbai Thane MH 400705 IN.

Dear Sir/ Ma’am,

I would like to bring to your kind attention that I booked a cab from Howrah station on 20/06/2022. The cab number was WB04H 3630. Firstly it showed the arrival time of 4 mins then it became 8 mins. When we booked the cab the fare was showing as Rs 461.30. After boarding the cab we saw that the driver is taking the longer route instead of the shorter one and we also told him to take the short route. Once we reached our destination the fare became Rs 840. When we saw the break up of fare we observed that it has charged extra for 1.8x surge, round off and parking fee of Rs 75 which is absolutely meaning less. If this is the situation with us middle class people then how we can survive.

Therefore requesting your strict action on the above issue.
Regards
Ritam