Uber India — I am complaining against driver, shyam, driver for my trip to kailash colony on nov 17

kanti mohan

from Delhi, Delhi

Address:	110070
Website:	uber

The driver shyam came at the wrong address & asked me to come in 2 minutes else trip will be cancelled. I asked him to come outside my home. He refused and i with my luggage walked to the place away from my home where car was parked. The back seat had a luggage and co-passenger & the front seat had his jacket. He asked me to sit on the front seat and hanged the jacket on the seat. I asked him to remove luggage from the back seat as the front seat was dirty. I also tried to send you picture from my phone of the front seat. He refused and asked me to cancel the trip. Left with no option, i sat on the dirty front seat. He still refused to start the trip and talked in rude language.

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Uber India customer support has been notified about the posted complaint.

Nov 17, 2016

Updated by kanti mohan On November 13, I had booked at about 11 pm an ubergo from Vasant Kunj. It was late and I was surprised I was not able to get uberpool. However, I booked ubergo as there was no alternative and it was getting late. I contacted the driver who told me he was getting CNG filled and will take more than 15-20 minutes. I was already late and in any case, app was showing only 8 minutes. I told him the same and he said he has three cars ahead of him and it would take minimum 20 minutes for him to come. Since it was already late, I cancelled the booking and used ola. However, a cancellation charge of rs.60 was levied on me and recovered from me with the fare of my this morning (November 17) trip. I am disgusted that instead of bring apologetic for deficiency in service, Uber charged me this amount. The amount is refundable with damages