Uber India — i booked a trip, but driver never picked my phone call, and neither cancelled the trip

Address:	Mumbai City, Maharashtra, 401105
Website:	Uber

I booked a trip dated 10sept2018, but uber driver didn't pick my phone call, not he cancelled the trip, to allow me book different trip. I waited for 30minutes and then cancelled.
On reporting this to uber customer care, they provided me the uber credit that was deducted from my credit card.
My point is, to utilise the received uber credit, i need to ride uber again. However, after this incident, i am disgusted with the unreliable services o[censored]ber and do not want to use it anymore.
So, i requested uber care to refund my money to my credit card, with which i paid, but it appears, customer care is not ready for it and very adamant.

Pls refund my money in my credit card