Uber India — I ordered pizza and it was stale pizza

Address:

Vadodara, Gujarat, 390011

I ordered pizza from local baroda shop and it was stale. I complain to uber eats but they did not listen to me and refun my money back.
They said we have taken feedback and we can not refund money.

Is this how you have to treat your customer. We have paid for the item and if item is not edible then who is resonsible to support us to get refund. If we have orderd from that website then we can directly tell them about the issue fo the food but i[censored]ber eat is mediator then they are suppose to help to get us refund.