Uber India — I want full refund bcoz delivery boy didn't arrive

Shubhro M.

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 682305

I had placed an order for dinner at uber eats (India) mobile app (Payment done online in advance), the delivery boy never called, we communicated through chat, but he cancelled the order too early. I met him just 10 seconds after he cancelled, none of his suggestions worked to re-book the order. He had the food with him, but couldn't give me because neither he could contact nor me could contact uber eats customer care. I have raised the matter in the help section of the app. There are no phone numbers in the app, horrible service. I want my refund.
I will continue to buy from zomato or swiggy but never from uber-eats, they are better to ride taxis & not deliver food. Unprofessional behavior of the delivery boy.

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Uber India customer support has been notified about the posted complaint.

Aug 30, 2019

Updated by Shubhro M. I had placed an order for dinner at Uber eats (India) Mobile App (Payment done Online in advance), the delivery boy never called, we communicated through chat, but he cancelled the order too early. I met him just 10 seconds after he cancelled, none of his suggestions worked to re-book the order. He had the food with him, but couldn't give me because neither he could contact nor me could contact Uber Eats customer care. I have raised the matter in the Help section of the App. There are no phone numbers in the App, horrible service. I want my refund.
I will continue to buy from Zomato or Swiggy but never from Uber-Eats, they are better to ride Taxis & not deliver food. Unprofessional behavior of the delivery boy.