Uber India — I was charged for the trip which I didn't take

Address:	hyderabad, Ranga Reddy, Andhra Pradesh, 500084
Website:	Uber

On 14th november 2019, around 7.30pm, i was checking for uberauto. While the app was searching for the auto, i got a call. After i was done with my 2 mins call, i was shocked to see that my ride got started without my notice, that too the pick up point was showing different. I tried to call the driver but the app was not allowing the call. Then i tried to cancel the ride, even that option was also not working. After keep on trying, finally after few minutes that ride got cancelled and i was charged 48rs. Then i raised a complaint about that trip. I didnt get any response immediately. I waited for 15mins, then i tried to book other uberauto. But the previous trip fare 48rs was showing me as outstanding balance and was not allowing me to book other ride if i dont accept to pay that fare in my next ride. So i accepted and booked uber auto. The actual fare of my trip was 166.37 rs. But i paid 213.37rs. Next day i got a reply for my query that they cant refund the amount as the trip didnt take place. Then i attached my next trips receipt in which i was charged extra 48 rs. Then after 2 days they called me and told me that another team is looking into this issue. Till now i didnt hear back from them and also they are not responding to my messages.