Uber India — im complaining about penalty

This is the worst part o[censored]ber.. Even i had faced similar kind of situations above and was charged due to the negligence of driver not arriving on time or sometimes not responding to calls.. Mostly during midnight hours when such drivers not respond we can't wait for them to come on their time.. So we have to cancel and book another cab and for these things uber charges penalty from the customer due to drivers fault..