Uber India — impolite driver behaviour & extra charge

My driver asked me for paying cash instead of online payment. When i denied and told him to cancel the trip he didn't canceled the trip instead told me to cancel the trip by my end so i denied as it would be falsely charged me due to his cash asking and then he waited there and then when the waiting time got expired then he told me if you come and pay me the extra payment then only i will come.
This happened with me for the third time. Don't you value the customers.