Uber India — in spite of confirmation of booking uber, cab did not pick up or called me on account o[censored]ber i lost my valuable time in waiting

Address:

Jaipur, Rajasthan

I bhagirath singh meena, customer o[censored]ber since last 2 years. Today i feel bad experience o[censored]ber services.in this regard it is state that today morning i booked uber cab with poolling for sez-1, sitapura, jaipur from khasakothi. I have given waiting time of 4 minutes to arrive the cab at my point. I stood & waited for 15-20 minutes at my point but the cab did not reach. I saw him all around me but the cab was not there. I did not move from my point even for a moment. At last i called the driver, on my calling he told me i cancelled your trip because you were not there. It is to note that i have not cancelled the trip even after calling the driver, he refused. Even after harrassing me by way of spending time in waiting for 15-20 minutes i received a message to pay rs. 36.75. At this juncture who is the defaulter?. Let me know who will pay me for my valuable time i spent 15-20 minutes in waiting. Why should i pay rs. -36.75?. Please reply me for the incident took place & the action taken report against the driver otherwise i will no longer be with you & there. Are many other options in the market for riding.