I had an issue with uber pool charges in bangalore.
I have booked the uber pool and taken the ride on 22 may from ramagondanahalli to cloud nine whitefield. While booking in my device it showed rs.49/- but after the trip completion driver told me to pay rs.311/- i was shocked after hearing that amount. I asked the driver why i need to pay 311/- in my device it is showing 49/- only. So he called customer care and they told the driver to take the amount rs49/- only. So i gave 49/-. After paying i got the trip mail in that it is showing 180/- but on the app it is showing around rs.311/- why both the amounts are different and why you have charged that much of amount for only 8kms.
Today on 6th june i have taken the another ride in pool from ramagondanahalli to cloud nine hospital same location as previous.in the device it shows rs49/- but he collected rs.180/- i asked the driver why i need to pay 180/- he told that for this trip rs. 49/+ for last trip taken on 22 may has the balance amount of 130/-. Total he collected the amount from me is 49+130=179~ 180. 130/- extra i have paid. Total amount i have paid by cash. Now i need the refund of 130/- which was collected extra and need explanation why it was happening. Uber is very good network and did not expect this from uber.
Attached thr screenshots which has taken on may 22, trip charge from mail is 180/- but in the uber app under trips for the same ride it shows rs. 311/-
In the uber app under i have mentioned all the details in the conversation but no one has replied and sent mail also.
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