Uber India — lack of proper customer service

Uber does not provide a proper customer service platform to address the issues faced by the customers. For the number of customers it serves, it is severely inadequate in catering to the challenges faced for the fee it charges. Only a limited standard set of options can be selected for the queries and there is no distress number provided in case of an issue. The customer service also has a very standard reply pattern that it uses and doesn’t provide any insight into problems.