Uber India — Laptop stolen uber delivery

Address:

Rohini, sector 14, delhi

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Uber delivery executive mr prem ran away with my laptop, (phone number [protected] ) date 13th august 2022, time 14.08 pm, bike number hr55af9738

Phone number of driver provided by uber is switched off ever since day one, and uber them selves could not contact the driver, where as phone number belongs to krishna gopal not prem, as per true caller, but uber never cared to verify the owner.

Not only phone number but The pic in the app does not matches with the inages of driver seen on cctv footage. Seems the one mr prem registered with uber is not same as other person who was driving in his name, and who was the driver that no one in knows not even uber. So this is how secure uber is.

bike registered with uber does not have owner as mr prem, but its mr vishnu dutt bhardwaj and he just do not know mr prem. And uber again did not verified the vehicle owners.

Above all this vehicle has over a dozen challan pending, from all over Delhi ncr, that too since september 2019, that is 3 yrs. these are the verified vehicle that uber includes in there fleet and i m not sure if they ever verified this vehicle . Other certificates like puc, insurance, fitness etc are also under question. One thing is sure uber does not have a periodic check of these safety measures.

Now i[censored] have any mis happening, with uber rides or deliveries, uber just do not have any complaint numbers to call. U can write them and wait for any response if they have time to respond. In the end if they do reply then, they will tell u to contact driver for lost items, as they consider their drivers can not steal, and above that they ask us to reward them, those who steal our packages are supposed to be rewarded, in case they return the item, and if they decide not to, then uber will tell you 100 times to call driver for Lost item, that they dont accept that they were stolen, even if you send them a registered FIR, they will still tell u its lost and not accept stolen word in their replies.

Like in MY CASE, here it was a clear theft, where uber driver named prem stole the laptop, ended the ride with out security pin number / otp, just after his pickup and never reached the person whom he was supposed to deliver that is me. Infact delivery ended just wuthin 50 odd meters from pickup point in 5 minutes.

So you see those pin numbers, otp are just gimmiks, just to fool you, in actuality they just are some useless numbers uber and their druvers are tge king they can just choose to skip. I[censored] ask uber hiw dud the delivery ended without pin they will simply ignore as if those words were nit written or became invisible, i think they have a special filter, as i asked them 10 times.

Uber only called me once to tell that they can do nothing about it, that i m no one to ask them anything, they have an international lert team and that will not just acknowledge you, as a matter of fact they willl not acknowledge existence of indian criminal laws ir police, (99 percent of police officers in india are like unauthorised people who cant talk to them, they will not acknowledge the FIR, they will ignore it, even after they have received form your end or any police officer. As only thing they say they might consider to recognise is an authorised law authirity email assigned by government. That too knowing that 99 percent of indian police dont have them, but they will still ask for it, just to skip the legal authorities questioning them. They know for sure that, law has been broken, immediate action is required, but they will not care. As only few top officials and sho of a police station has the email id, though i m not sure if these can be accepted as authorised law agency email by the government as per lert team o[censored]ber.

So next tume u r hirung an uber, please know that u r at a mercy o[censored]ber and their driver as if they choose to take law in their hands and manage to run away uber will do everything to protect them.

Uber told me as a measure they, have banned the driver but they will neither give info about the driver to investigating officer asi sunil dutt [protected], nor they will even call any police station prashant vihar, delhi about it. The information about the thief is so personal and private that they will not share it with any police officer, even they know about criminal offence and that an FIR RHN PV 525 / 22, is registered at prashant vihar police station in delhi, Rohini area, and they were informed with a copy of it in email and their chat. They did asked me to send the copy, then they did nothing.

Its really freaking that uber in india, do not have any point of contact, no place or address to contact, no helpdesk, no phone numbers. Not even for law authorities police.

They expect to have police officer in india to email them at [protected]@uber.com that email address is not even in india but in some other country that too with an so called official authorised email id issued from government, that none if any investigation offucer have in india in their name, that us a flaw that UBER is aware of, but they decide to keep this policy to just hide the essential information of the thieves, they have hired in their fleet.

They do not do any verifications, use random phone numbers of any person in anyones name, use vehicles that are continuously flaunting traffic rulrs across Delhi NCR, whether its gurgaon or delhi, shether uts been 3 yrs and over a dozen traffic voilations are still pending, but they will register such driver and vehicles, without taking any secure measures to v
More over they will allow anyone to use anyones ubsr identity and ket any ine drive the uber.
Its been 6 days and nothing have been done from uber, or delhi police.

Delhi police as usuak has everything ti but not to unvestigate an fir, even though sotlen laptop's thief has a identified ohone number, vehicle number abd a picture of the thief himself.

Delhi police is busy in 15th august, then their court duties, and asi sunil dutt is least bothered . He simply asks me to go to other nearby police choki inspite of thr fact that Delhi police had appointed him the investigation officer. He sits in an ac room, police both across pvr prashant vihar,

In this case police has phone number, but they will not use it to nab the culprit, no records have been found about phone numbers yet, not even tried.

They have the vehicle number, but they wil not ask state transport authority to get the details.

They have the picture if the thief, but they will not use it, they did not even went to take the cctv footage, though itd been 6 days

They will tell me to cime after 2 days as uts independence day, rhen they have very very busy and other important things to do, sitting in an ac riom in a booth and police choki, as if stolen laptop of mine had no importance. Interestingly the tbief is scott free, living a free life driving a bike thst voiltes every now and then.

Case is very much clear and simple, just get the phone number details, it will have aadhar card details, cdr details, locations. But they will not do it.

They have vehicle number but it us too difficult for them to get its details too.

Forget about the images and video (that might just get over wriiten in few days). But who needs to recover a stolen property and safe guard the evidence.

The laptop had sensitive personal data as well as very crucial company database if cusomers, sales, employees etc, but all is missing .i m adraid my custimer is going to sue me over this.

Because delhi police do not have any clue as to how to deal with UBER, which only works when you write to them at [protected]@uber.com, that is supposed to be their international law enforcement team. They do not have emails, authorised to contact uber, officially

Police knows this, and so does UBER, about crime and that flaw in the system. Police is helpless as they do not have email and brains to use other information and above that will to bring uber down to law abiding, they should ask uber make law enforcement in india as per indian law and system.it is right now thsy are asking indian law to work according to their rules, literally dictating their terms as they think they are above law.

In this case its a laptop, with data in it. In other case it could be more serious crime, like murder, rape, molestation, riad accidents and other criminal activity. Neither uber nor police is equipped and prepared to handle it.

I will request to share this post, firwRd them, put them to other docial medua sites too.

I m atraching images too.

Any one please help, my numbers are [protected], [protected],
Subodh Agrawal