Uber India — maruti suzuki dzire wb, 19j9990 14.09.2019 at 17.34 hrs

Address:

RD 9/11/1, RAGHUNATHPUR ROAD,GAYEN PARA,, OPPOSITE TO B B EYE CARE,, BLOCK C 3RD FLOOR, Kolkata, West Bengal, 700059

Sir

With kind attention I would like to make you aware that on Saturday at around 5.30 I took a ride in Uber Fromm HHI to NEW TOWN METRO PLAZA road, rajarhat CHINAR PARK. Its our mistake that we didn't mention a stop but everyday we come with the same route and i got drop down at RAGHUNATHPUR Bus stop along with my friend continue the same cab to metro plaza New town residancy.

On that very day that only driver denied to take from ultadanga and says that as GPS will show the route from new town so he will take that route still we says that it's near from ultadanga and we knows the exact location just by looking new town he didn't even listen us even started arguing that I am working under Uber not under you so u don't instruct me this and that blaa blaaa blaa. After that we again add my another drop which is at RAGHUNATHPUR but now with that also he got frightened and stop the car in the middle of the road that why u people harress the driver u can book another cab instead of adding. U just save money u never think o[censored]s, u people are good, ur ratings with Uber were also very bad this and that than we also shouted him that he don't have right to give any character certificate to us than also we forced him to complete his trip and drop us in both the location.

He dropped first my friend to first drop location that took forward for next drop which is at RAGHUNATHPUR but now he is not following any GPS or Uber rules he keep of misbehaving, deal with his own route and major part is DROP A GIRL IN THE MID OF THE ROAD by saying he will not go to the destination and as the payment is from paytm he just stop the trip before it got ended and forced me to drop down.

This time I was alone and the drop is just near to destination but he denied to enter into my house lane as left me helpless in the mid of the road. The time was around 6.45 pm . By this action I was feeling so unsafe that I can't explain you.

U people over charged my fare as due to add of drop but that drop can cover during the trip and we always do but since for extraRs. 70/[protected] I am ok but only with one condition either expelled out that driver from Uber or take necessary action against him or else pay me monetary compensation.

I am a regular user of yours, trust on it service at the maxim but that instance made me shocked from internally that how can a driver has the right to behave like this with me.

I made 5-6 times msg in Uber help app apart from extra charge of money u people didn't replied any of my messages. As u Gus also know that ur driver was totally wrong.

After seeing such condition please do the justice. Waiting for your quick response.

Thanks & Regards

Sweta Kasat
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