Uber India — misbehaviour and abusement by cab driver

Address:

Mumbai City, Maharashtra

The uber cab number mh 43 bg 4519 was booked by me for my parents. The cab was booked from malad to dombivli and after accepting the trip the driver arrived much late than the arrival time. After arriving he refused to go for the trip and my parents being senior citizen requested him to go for the trip as it was late night. However ignoring their request, he inspite started abusing them and also pushed them and holded their shirt collar on the roadside. We travel across the city on your cab service but however the drivers are not responding in a helping manner. My parents are too much shocked and frightened by this incident. I request you to take a strict and positive and quick response towards this unbelievable act and if no action is taken then i am afraid that i will have to complain to customer protection agency and against the firm. Hoping for quick reply.