| Address: | Kolkata, West Bengal, 700091 | | Website: | uber india |
I am Mr. Saibal Adhikary having email ID [protected]@yahooo.com. is frequent user o[censored]ber India. On 20.04.2017 I booked your rental car from Netaji Subhash Chandra International Airport, Kolkata along with my wife. The driver along with the car arrived after around five minutes later . We are carrying two suitcases out of that one is cabin baggage & the other one is normal. The driver initially didn't open the boot where the suitcases could be kept. So I request him to open the boot, reluctantly he open the boot sitting in his driver's seat. I have to pull up the cover & kept the suitcase there, As it was a mini go car I asked him where to keep my cabin baggage, he just opened the front door & threw my cabin baggage in the front seat. I didn't told him anything at that time. After he start his car he told me that I have to pay him add itional Rs. 100/- as parking fees which I refuse & told him that whatever bill will be charged in the machine, I will pay only that amount. Reluctantly he agreed. After reaching home again on asking to open the boot he very reluctantly open the boot still seating in his driver's seat, I took my suitcase out & the cabin baggage . He didn't even bother to come out even once to see that everything is o.k. with his car & the cover of the boot was still opened & started drive away . I shouted & told him that the boot door is open he then came out & closed the door & then drove away, I am just asking you is it the duty of the passengers to open the boot door & then close it after taking all the luggages in & out & the driver will be sitting in his seat. The driver's name was Sankar driving a Maruti Alto & the number of his car was WB 05 4558. I am a frequent Uber car user but now onwards I will not avail your car in future unless I get a favourable. reply from you. My daughter is a daily user of your company's car but now she is also thinking otherwise. Otherwise I have always find friendly drivers in the past, this is the first time we are facing this type of behaviour from your drivers.
Saibal Adhikary,
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