Uber India — Money refund issue

Address:	Kolkata, West Bengal, 700001
Website:	Indian consumer complaints

There was a ride on this week monday which was 29th may 2017.. My father was supposed to pay 60 rupees from hos pocket due to some reasons. Uber gave the option that it would be deducted from the next trip taken. My father got a special uber pass option where said that any ride within 10 km in kolkata would be 149 rupees valid till 4th june 2017. Today was the next trip. When booked a car today which is 1st june 2017, the amount showed 149 and with the payment cash option said that has to pay 60 rupees. Hence when the trip got completed showed onsystem to pay rs 252. Why will uber charge 252 where he has to pay 149+60 which should be 209 today. The uber app is constantly showing the mesg for payment where he has already paid today. Why is the message still showing again and again and why did he had to pay extra rupees. Explain and refund money quick.