Uber India — My fare does not reflect the upfront price I was shown

Address:

122002

I often take uber cabs to commute to & from my home and office. I have saved my home & work locations and i use these saved locations to book a cab.

This time as usual i booked a cab on 21st june, wednesday (From work to home). The upfront fare was showing rs.111.89. But i was charged rs. 278.05.

This is 2.5 times more than the upfront fare.

Provided:
1- the drop location was not changed.
2- i did not ask to change the route.
3- driver followed the route shown in the app.

This is cheating. When i contacted through the application, they first told me that my drop location was changed. Then they told me that drop location was ok but the route was changed. As i mentioned earlier that the driver followed the route shown in the app, even if we consider that the driver changed the route, that would add hardly 1km difference. For which would you charge 2.5 times the amount? I am really very grieved.
Following is the mail chain:
Previous messages
Hi, first u told me that the drop location was not correct. Now you're telling me that the route was not same. I asked the driver and he was driving as per the route shown in the app. This is not fair. I have taken uber very frequently for my office and home trips and i was never charged more than 150-160. This is more than 2.5 times of the upfront fare shown. Are you serious? This is disgusting. You're unnecessarily troubling your customer and i feel cheated. Regards, anuj
Sent by anuj s. On sunday, june 25, 2017 at 11:39:29 am
Thanks for reaching out, anuj.

We understand your frustration. It looks like you were shown an upfront fare of inr 111.89 before you confirmed this ride and it holds as long as the destination remains unchanged and the suggested route is followed. On checking your trip, i found that the route taken wasn't the same as the suggested route.

Hence, based on the actual pickup and drop off locations of the trip, i can confirm that the adjusted fare of inr 278.05 is correct. For further questions, please write to us and uber will be glad to assist you.

Hope this helps clarify.
Sent by pankaj on sunday, june 25, 2017 at 10:12:31 am
Hello team, please check your records again. I have saved my drop location as home and my work location as work in the app. This was a regular trip. As i have mentioned, the route was also not changed and driver followed the same route. I can send you the snapshot if you require. Moreover, this is not the first time i have taken uber for commuting to and from work and home. This is not my fault and i would request you to correct the fare charged to me. Regards// anuj singh
Sent by anuj s. On sunday, june 25, 2017 at 10:08:11 am
Hi anuj,

Thanks for reaching out.

We understand your frustration. It looks like you were shown an upfront fare of inr 111.89 before you confirmed this ride and this holds as long as the destination remains unchanged and the suggested route is followed. On reviewing your trip, i found that the drop-off location wasn't the same as the one initially entered.

Hence, based on the actual pickup and drop off locations of the trip, i can confirm that the updated fare of inr 278.05 is correct.

Hope this helps clarify.
Sent by rr on friday, june 23, 2017 at 8:33:40 pm
Share details: the fare showing for my trip was 111 rs. However, i am charged rs 278. This is bizarre. I did not change the route. And driver followed the route shown in the app only. Plz look into the issue and refund me the overcharged amount.
Sent by anuj s. On wednesday, june 21, 2017 at 12:01:16 pm