Hi i had booked uber from bandra east kherwadi to mig cricket club, about 2 kms from my house. This was at approximately 20:00lt on 8th december. The charges shown was 387.00. I did not mind that but when i confirmed the ride they searched for the closest ride which was 15 minutes as per system. On calling the driver found he was somewhere in bandra west terminus and could not make it in 15 minutes. Hence i told him i will cancel the ride, took another taxi, cost me rs 22.00 minimum charge.
I was charged rs 78 as cancellation fee, which was done within a minute
I am regular user o[censored]ber.in india and europe. I finally paid rs 78 the next day when i booked your car on 9 th december from my house to thane runwal nagar.
I agree you are right in charging cancellation charges, but before that ask the customer the reason and then take your decision.
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