I traveled from New Delhi airport to New Delhi station at about 2 am in the morning of 28th Oct. At that moment there was no surge mentioned in the app so I assumed that it will be a normal trip (which I have taken before as well, in the morning itself). Last time I took a ride from the same source to same destination at the same time it charged me about 166 Rs (103.87 Rs for 17.3 Km and 22.45 Rs. for 22:27 mins) whose bill contained every detail about each of the charges. But this time I was charged a whooping 354 Rs. At first I was confused, but the only choice I had at that moment was to pay the bill and then have a look at the bill summary which I have been mailed at the end of the journey. To my surprise all I got in the bill summary was that my trip fare is 354 Rs. The journey map showed that the trip distance was 21.89 Km and trip time was 28:50 mins. THAT'S IT! I mean where is the fare breakdown? Even if I was charged at 7 rs/km for 15 km and 14 rs/km for the rest and adding the base fare and time charges I get 265 Rs at best. Since there was no surge mentioned at the booking time I cannot add any figure to it. When I contacted uber regarding this, all I got in a reply was that "the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride, no matter what". I mean seriously? You don;t even have any explanation for the price displayed in the app at the beginning? It must be following some equation or pricing model.
Sincerely disappointed by such a service from Uber.
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