Uber India — Non picking up of the passenger

Address:

Chandigarh, Chandigarh

D/sir
Yesterday on 06 November 2016, I send a request for pick up at about 22.00 hrs at night, the ride was allocated to vehicle no. CH 02AA 3299 (Maruti Desire)driver name Sudershan contact no[protected] showing pick up time 8 minutes. I made a call to the concerned driver and requested to pick up me from the described location. The driver refused to pick up, giving reason that the location is 7-8 kilometers far from my present location and as such what would I earn If I pick up from the location following which I told him to cancel the ride instead he instructed me to cancel the ride and disconnected the phone. Since I was accompanied with my family I made a second call and again requested him to pickup us immediately. Mr Sudershan, the driver repeated his words and agreed to pick up on the ground that I will start trip from my immediate location. I again requested him to cancel the trip which he did not. I have to seek the help of my friend for booking the trip from his device bearing mobile no.[protected] (ash Mukesh Goel). To my surprise, I was debited with Rs40.00 for no fault of my and patronizing Uber as and when required by me for commuting locally. I would request your good self to take following steps:
-Take strict action against the driver for not discharging his obligation and jeopardizing the image of the company under intimation with apology from the driver.
- Reverse the charges of Rs40.00 debited to my account.
Your organization is providing a excellent service and is being trusted at large.
Regards
Jagjit Rai
[protected]