Uber India — not customer friendly taxi services by uber

Address:	600010
Website:	www.uber.com

Dear sir
On 18 may 2018 morning myself and my family waited between 8.45 am to 10.15 am for travel in uber taxi including confirming the ride. There was no response. Uber ad on 50% promotion activation masked my half the mobile screen. There was no information regarding time to wait for pick up during the entire period. Driver's name and taxi number also were not displayed. We were in a hurry to go to our wellness centre for medical check up. We had no other option but to take auto and make the journey. Driver's name and the taxi number were not at all appearing on the screen for the said period.
The pick up point was ivory apartments b block, kellys, chennai 600010. This was booked by my mobile number [protected].
It saddens to point out the following which require your immediate attention and action:
1. Driver's mobile number is not displayed. We just can not contact him.
2. A few drivers who get our mobile number do not contact us. Instead they try to bluff that mobile is not picked up.
3. When there is no response for pick up beyond 20 minutes there ought to be notification for confirmation / cancel if the driver's mobile is displayed we can inform him accordingly.
4. When the service is not provided within the reasonable time limit of 20 minutes and cancellation option is not given uber charge rs.30 as cancellation charges which is unethical..
5. More than two times i had to cough up such unethical charges.
6. Uber tower/ server is not at all effective and hence the commuter suffers for want of communication with the driver, loaction etc.
7. The above lacuna creates problem for the commuter to give the exact location and guidance to the driver.
8. Once the journey is over we get to know the payment details from the driver, but the same is not transmitted in our mobile.
I fondly hope that uber will improve services to the commuters.
Please make uber services are customer friendly which is the urgent need. Uber needs immediate improvement in services.
Thanking you
Sd. Rasik dave