Uber India — not getting due refund

Address:

Mumbai City, Maharashtra, 400058

1. Order placed on 28 sept 3:35 pm from bitty batter. Order no #ab8a0. Complained that the quality of pasta was very bad. Got a mail saying i will be refunded for that. Post that, no refund got and uber eats not responding
2. Order placed on 19th oct from the pancake factory. Order no #c4eca. The order was cancelled by uber eats because the delivery personnel met with an accident. Got a call saying my money will be refunded. No response or mail

I am tired o[censored]ber eats behaving this way. I had been ordering regularly from this place but now i can't stand the thought of doing so. Their indifferent attitude makes me sick of them. I dont know how else to get a response. Called them, mailed them, tweeted.

I have attched mail replies and order screenshots.