| Address: | 700039 | | Website: | www.uber.com |
On 3rd july 2016 i booked an uber cab for a drop from picnic garden area to howrah station, kolkata around 3pm. since my exact pick up location 39a/2 bus stop / vip bazar were not showing updated in the apps location chart, i mentioned nearest location picnic garden, tiljala as was appearing/available on apps and chosen to call the driver mr ranjit the moment his contact details appeared on my mobile to guide him for the exact location barely approx 250-300 metre away from the place he parked vehicle.initially for the first time he lifted the phone and briefed him how to reach me. he listened and cut the phone. then i wait approx 30 minute and tried to continuously call him but every time it rang on and the driver chosen not to respond. probably he cancelled the trip of his own and left. since i had to catch train with short interval, i had to face lot of hardship to reach the station by other means with my family, kid and luggages. i also got fully wet as rain started by that time. it was an worst experience for me and decided not to book uber cab in future. more surprisingly i received an email after a week and charged my paytm a/c for cancellation fee. this is disappointing and gross negligence. through this mail i am requesting uber management to refund my money and advised concerned driver to refrain from such acts.
Bisweswar kumar sarkar
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