Uber India — not providing the cab by uber requested by me-sk arora

Address:	380054
Website:	Uber cabs

On my arrival at ahmedabad domestic airport yesterday at 10.35pm, i booked an uber cab for my journey from airport to my place near hotel grand bhagwati, bodakdev area, ahmedabad. The app showed that the vehicle will arrive within 18 minutes. I was ok with it as during this time the vehicle are in short supply. After waiting for some time i dialled the contact no [protected] which no one responded. I tried to track the vehicle which was showing different results at regular intervals for example will arrive in 5 minuets and after some time it exhibited 12 minutes, 11 minutes, so on and so forth.in the intervening period i tried calling the cab driver namely fulchand at least 8 times but no response. As i was getting restless after spending the whole day (5.45am till 11.20pm), i cancelled the trip and looked for other vehicle. I am a senior citizen aged 69 years suffering from diabetes and frozen shoulders. I felt uneasy and was helped by an elderly couple who got hold of a cab to drop me at my residence at galaxy near hotel grand bhagwati. I was charged ₹650 for the cab due to late night hours. Situation could have turned for the worst but for the timely help by the good samaritans who provided water and a piece of candy to tide over the grim situation. To add to my misery, uber charged ₹36.75 for the cancelled trip, which was really irritating like rubbing salt on the wounds. I reached my place at around 12.30am.

Isn’t it the responsibility of a company like uber to monitor the movement of vehicles to help the public by keeping a tab on such errant drivers who mint money by other dubious means like clubbing with other passengers.

In view of the above, i request that not only the uber pays me ₹650 for cab +36.75 which uber charged for the cancelled trip for no fault of mine. I also need to be compensated to the tune of ₹5000 for the ordeal that i faced.