Uber India — outstanding payment in spite of having paid

My daughter had booked a ride for her grandmother on the 27th of april and the uber driver was paid in cash rs 152. Inspite of getting paid the driver has showed the ride as outstanding.
I have personally had a similar experience with uber eats and the same was reversed after i complained.
This causes unnecessary waste of time and effort, instead the company should find a system of generating a instant receipt on receiving the cash wherein payment made in cash.
And since the ride was booked for a senior citizen the driver in this case seems to have taken advantage of her age and fooled her.
This creates a lot of distrust among the consumers nad spoils the reputation of your esteemed brand.
I hope you will not only reverse this payment but take steps which will avoid such incidents from reoccuring
Kindly find a method so that such incidents are avoided.