| Address: | Pune, Maharashtra, 411004 |
| Website: | Uber |
On july 14th, 2016, i had booked an uber at around 10pm. After having called the driver multiple times and explaining him the route the driver did not arrive at the fed location. After having waited for 15-20mins i cancelled the cab, for which i was charged rs. 60 cancellation charges. The next day i. E. 15th july 2016 i had booked a cab, on route that journey i got a notification saying that i would be charges additional 60rupees for the trip that i had cancelled day before. After i clarified that i was charged wrongly for the cancellation and it was because of no show of the driver because of which i ad to cancel the trip, rs 60 was credited in my account. However, after that day's trip was terminated the charge shown on the driver's ui o[censored]ber was rs. 161 i. E. Rs. 101 for the trip + rs. 60 cancellation for the previous day.
I paid in cash rs. 161. Thinking that rs. 60 had been credited in my account so rs.161-rs. 60 = 101 which was the charge for my trip.
However, despite paying 161 in cash, rs.60 was debited from my account. So i ended up paying rs.120 in excess (Rs. 60 in cash + rs. 60in uber credit)
I raised this with uber help. But the kind of replies that i have been getting are if anything, useless. Uber doesn't seem to be interested in addressing it's consumer's grievances (Please find the email chain pasted below).
Also, since uber has started charging cancellation fees, cab drivers don't show up on time if they don't want to go to the destination entered. There is no difference in an auto rickshaw service, and uber.
Email chain -
Devashish (Uber)
Jul 18, 09:55 pdt
Hi shruti,
Sorry to hear about the trouble with this pickup.
Please note that cancellation fees generally apply when a rider cancels a trip 5 minutes or more after requesting it. On uberpool trips, you may be charged a fee if you cancel your ride after you’re matched with a driver, regardless of the time after request. If you don’t meet your uber within two minutes of arrival, you will be charged a no-show fee.
Here are some resources that might be helpful to you as well:
Cancellation fees
How to use credits
How to contact your driver
We're always happy to take a look if you think you've been charged unfairly.
If you want to revise your rating given to your driver, you can do that from your email receipt for that trip (Bottom right corner).
Devashish
Help. Uber.com
Shruti purohit
Jul 17, 09:39 pdt
Hi abhishek,
I understand your cancellation policy. Now take a sip of water and try and understand what my problem is, or forward this to someone who understands english and is committed to address consumer's grievances.
I had rs. 60 credited to my account for wrong cancellation amount charged against my account. However, in the next trip, for which the charge was rs. 101 (Please refer to receipt attached in previous email) i was charged rs. 161, the amount displayed on driver's uber ui.In addition, the rs. 60 also got debited from my account. So, in short instead of rs. 41, i was charged rs. 161 i. E. Rs. 121 in excess.
Rs. 121 should be credited to my account.
Regards
Shruti purohit
+91 [protected]
Abhishek (Uber)
Hide quoted text
Jul 16, 07:47 pdt
Hi shruti,
Sorry to hear about the trouble with this pickup,
Please note that cancellation fees generally apply when a rider cancels a trip 5 minutes or more after requesting it. On uberpool trips, you may be charged a fee if you cancel your ride after you’re matched with a driver, regardless of the time after request. If you don’t meet your uber within two minutes of arrival, you will be charged a no-show fee.
We have already added ₹ 60.00 of credit to your account. You can use these for future rides and can toggle them on/off at the confirmation screen. You'll always be able to see your uber credit balance at any time by signing in to your uber app, in payment tab.
Here are some resources that might be helpful to you as well:
Cancellation fees
How to use credits
How to contact your driver
We're always happy to take a look if you think you've been charged unfairly.
If you want to revise your rating given to your driver, you can do that from your email receipt for that trip (Bottom right corner).
Regards,
Abhishek
Help. Uber.com
Hide quoted text
Shruti purohit
Jul 15, 11:00 pdt
For your reference pfa the receipt. Kindly note that i paid the driver rs. 161 in cash today because that was the amount shown on the screen when the driver terminated the trip. Later on i get a receipt for rs. 41! So, the driver was paid rs. 120 in excess of the receipt amount.
I hope my concerns are clear to you.
Regards
Shruti purohit
I was charged rs. 161 for this trip. The actual charge was rs.101 and rs. 60 for cancellation charges for my previous trip. However, i was wrongly charged this cancellation fees as despite waiting for 10 minutes, my uber did not arrive at my pick up location. Today i had these rs. 60 credited to my account. Adjusting for this credit the actual charge should have been rs. 41, but i was charged rs. 161 by the driver. I have no credit left in my uber account.
Attachment (S)
Screenshot_[protected]. Png
Shruti purohit
Jul 15, 10:49 pdt
I was charged rs. 161 for this trip. The actual charge was rs.101 and rs. 60 for cancellation charges for my previous trip. However, i was wrongly charged this cancellation fees as despite waiting for 10 minutes, my uber did not arrive at my pick up location. Today i had these rs. 60 credited to my account. Adjusting for this credit the actual charge should have been rs. 41, but i was charged rs. 161 by the driver. I have no credit left in my uber account.
Abhishek (Uber)
Jul 15, 08:07 pdt
Hi shruti,
Sorry to have caught you off-guard.
Happy to explain what happened. I see that your previous trip request was cancelled by you and since this was a cash trip, we recovered the cancellation fee with the next trip that you took.
For this reason, you paid an amount that is higher than your current trip fare. To support both these transactions, we have provided you with two receipts which include the following:
Current trip fare - inr 101.96
Previous trip cancellation fee - inr 60.00
* we have already added ₹ 60.00 of credit to your account. You can use these for future rides and can toggle them on/off at the confirmation screen.*
Now that you have paid for these, you are good to go. Hope i was able to answer your question.
If you have any further questions, please write back and i'll be happy to help!
If you want to revise your rating given to your driver, you can do that from your email receipt for that trip (Bottom right corner).
Regards,
Abhishek
Help. Uber.com
Shruti purohit
Jul 15, 07:42 pdt
I was overcharged rs. 121
Was this information helpful?
Post your Comment