I had booked a uber cab on 23rd september 2017 to go to bangalore airport from my home at sarjapur road. Generally the fare amounts to not mora than rs 1000 including all factors (Surcharge, taxes, tolls, traffic and weather conditions), and that day also the fare estimate was shown as between 800-1200 at the time of booking the cab. But when i reached airport i was surprised to find that i was charged 1662 for the trip. On raising an issue, the uber authorities said that there was a gps error and they revised the fare amount to set it at 1501. On insisting that i was still being overcharged and i want a refund, they replied saying that the fare couldnt be adjusted although they did it earlier. They tried to convince me with irrelevant answers and ultimately after a few mails they stopped replying. This was totally unprofessional behavior from their side and given the fact that the weather was fine and there was minimal traffic on the road, the overcharging is entirely unjustified. Was this information helpful? |
Post your Comment