Uber India — overcharging and no refund

Address:560103

I had booked a uber cab on 23rd september 2017 to go to bangalore airport from my home at sarjapur road. Generally the fare amounts to not mora than rs 1000 including all factors (Surcharge, taxes, tolls, traffic and weather conditions), and that day also the fare estimate was shown as between 800-1200 at the time of booking the cab. But when i reached airport i was surprised to find that i was charged 1662 for the trip. On raising an issue, the uber authorities said that there was a gps error and they revised the fare amount to set it at 1501. On insisting that i was still being overcharged and i want a refund, they replied saying that the fare couldnt be adjusted although they did it earlier. They tried to convince me with irrelevant answers and ultimately after a few mails they stopped replying. This was totally unprofessional behavior from their side and given the fact that the weather was fine and there was minimal traffic on the road, the overcharging is entirely unjustified.
Was this information helpful?
No (0)
Yes (0)
Uber India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Uber India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    5905
    Pending
    0
    Resolved
    182
    View all Uber India contact information