[Resolved] Uber India — overcharging of rent and excess payment

ashok51084

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201012

I had travelled through uber on sat 26 & sun 27 may 2018. On 26th i went from vasundhara gzb to faridabad, at gazipur toll driver escape from paying toll and drive fast and that toll includes in my fair. Aprox rs100 i paid excess.

On 27th may i came back form faridabad to vasundhara gzb.
Then on reaching vasundhara i wrongly paid excess rs.200 to driver, driver know that and 1-2 days he was ready to pay that amount to me, but now he is not picking my call.

Ashok kumar
Cont. [protected]

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Jun 5, 2018

Complaint marked as Resolved

Reply of excess payment of Rs.200 complaint. Hey Ashok, I certainly understand your concern. It's always advisable to pay the amount as per the trip receipt which you receive at the end on the trip. Unfortunately, any amount that is paid above the trip fare is considered an exchange outside the Uber system and hence we'll not be able to make a refund in this case. I had raised complaint through uber mobile app. And the reply of complaint about refund of toll charges. While we appreciate you reaching out for the toll that was charged on this trip, as explained by my colleagues the toll charge is valid and cannot be adjusted, since this is to compensate the driver-partners.

Uber India customer support has been notified about the posted complaint.