Uber India — Paid the driver in cash but its showing outstanding payment

I had taken a trip on 26th November 2022 and the driver asked me to pay in cash for a non cash trip
Tried contacting the customer support but it is of no help
Why should the payment be made twice for the same trip
The drivers will not accept a trip if the payment is made online
This is very bad experience and happens mainly in uber
Please remove the outstanding payment as I’m not going to pay for the same trip twice