Uber India — paid trip shows outstanding payment

Address:

Thiruvananthapuram, Kerala, 695583

I had a trip on 1.29.2018 for an amount 139.77 rs. I paid it using upi and i am able to see the debit in my bank statement. I contacted uber customer care. They are arrogant and not updating the payment even after i sharing the screenshot of transaction record. Uber customer care multiple people responds and asking same thing again and again. But no resolution made. I don't know why our country is like this. No protection to consumers.