Uber India — paid twice for uber ride

Address:

kpc layout, 560035

Uber has charged me 865 rupees in novemver 2015 for a ride, for which i paid cash to the driver.
When i tried to book next ride after few months, uber didnot allow me and asked to pay the balance 865.
As per uber, the mode of payment was online and i wasnot suppossed to pay cash.
So i had to pay again to use uber, i complaint for it, they didnot agree.

I used uber after a long time on 24feb 2020 again, just to see if it allows me to book the cab, it did.
After the ride end, i was charged 865 + my ride fare.
I complaint, they said this is the policy and we cant refund the money.

Why should i pay twice for a ride? Kindly help me get the refund.