Hello team,
I am writing to you with regards to one of my rides that i had taken on 29th oct 2017 with the payment method as cash and i paid the driver the amount that was reflected after the trip was done. The next day i had to take another ride and when i tried to book the cab it said i have a pending due of 480 rupees. I never took this ride and i dont know why am i charged for this. It was an emergency and i had to get a cab to reach somewhere hence i made the payment as it was restricting me to make another ride booking. I was helpless as it was an emergency and i could not think of anything else than making payment for ride that i never took just because i had to take book another ride.
I tried reaching out to the customer service and never got a proper reply. Every time i raised a query i got different replies. 480 rupees is not a small amount and i would not mind paying it if i had taken the ride. The customer service is pathetic as i kept raising queries and asking for updates but nobody bothered to acknowledge. I always trusted uber and hence never downloaded any other cab app and is this what i get in return? No proper customer service, no proper acknowledgment, i am seriously tired of sending messages and asking for updates since 4-5 days. Everyday i send a query in hopes of getting a reply. I need a refund for this 480 as i have never taken this ride.
I always asked for a contact information on where i can escalate this issues, but your customer service team is so pathetic that they never bothered to reply or to acknowledge, i have all the screenshots kept if you think what i am saying is a lie.
This is the last resort i have to get a reply and a solution for my problem and the loss i have incurred. Awaiting for a response (Which i hopefully get) or i will directly have to go to consumer court as i am from the legal background and this is serious customer service issue. This is not how an established firm works.
Also, please let me know if there is any way to escalate this issue as i need to report the bad quality of customer services is given as i do not believe this is in your ethics but because of few people's ignorance the entire organisation has to face.
Regards,
Aishwarya s Was this information helpful? | 
