Uber India — payment and refund issue no response from help center

Address:

Uber cars, Rangareddy, Andhra Pradesh, 500048

I have made a uber ride on auto and made the payment in the way of direct cash but still they deducted gift cash amount / uber cash from my account payment went in both way.

I tried to call center no calls going and from help option also i have raised complaint still they did not responded its already 1day over.

Trip details time screen print attached