Uber India — Payment deducted but the trip never started

Address:	Kamrup Metropolitan, Assam, 781001
Website:	www.uber.com/en-IN

My sisters were travelling and the driver behaviour was very rude. When they sat he told that he will not be able to go saying that I had cancelled the trip. I showed him that i had not cancelled the trip but this rude driver didnt listen and asked us to get down from the car saying very bad words. My bill came out to be 62 whereas the ride didnt started at all. I want you to take serious action against this fellow and refund me the fare for both both the trips, Rs 62 and Rs 161 which i took after that trip because the same driver was alloted to me by UBER even though i gave a very poor rating. He was totally unprofessional. I want you to please do this immediately.You have no right to harass people time and again. I have complained about the same in UBER app atleast 9-10 times but i have got no response from them. I took the trip on 3rd May 2017 From Anuradha Cineplex to Panbazar, Guwahati. Once the fare was 62(the ride didnt start at all) and on next time when the same driver was alloted to me the fare was 161.61 for the same location. its in the name of Anand Surana and the registered mobile no is [protected]

Thanks
Anand -[protected]