Uber India — payment issue making me mental depression

Address:

Chennai, Tamil Nadu, 600096

I have made a uber ride on[protected] and made the payment in the way of direct cash but still it is showing that the payment was not done.
When i send a message through help option provided by uber they are saying it cannot be solved unless we contacted them with in 48 hours and within that time i did not again use the uber app and they are not atleast checking for the details. Directly saying that we cannot help for you and make a settlement.