Uber India — payment overcharge and incorrect response from customer support

Hi,

My friend booked cab on my behalf from sabzi mandi railway station delhi to amrapali silicon city, noida, in driver's app, end location was also showing amrapali silicon city, noida but when he navigated and started ride, he took us to rohini and when i said our location is noida then he said please try to update same location again in app which i did and after that it showing correct route, first we went to rohini dont know why and took around 50 minutes and from rohini we went noida (Correct location) took 1 hr 35 min, total take 2 hr 30 min to reach at my location and fare was 1423 which was very high because it was showing upfront amont of 384 when i was trying to book the cab. I complaint to help section, they are refusing to give me refund. Please help.