Uber India — Payment taken twice by driver

Dear Uber Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I recently encountered during a ride with Uber, where I was inadvertently charged twice for the same fare. I believe there was a technical glitch or error in the system, as I did not intend to make a double payment.

Here are the details of the incident:

Date of Ride: 21 Oct, 2023
Time of Ride: 11:34 PM
Pickup Time: 11:58 PM
Drop time: 12:31 AM
Pick-up Location: 552, Inder Mohan Bhardwaj Marg, Block E, Part 2 Greater Kailash
Drop-off Location: RZ-59, Manas Kunj Road, Santhosh Park, Uttam Nagar, Delhi -59
Driver's Name (if available): Bittu
Rider ID: [protected]

I have attached the corresponding payment receipts for your reference. It clearly shows that two separate charges were made for the same ride, which is an obvious mistake.
One payment was made directly to Uber and one was made to Driver's UPI Paytm (₹750/-).
I kindly request that you investigate this matter and process a refund for the duplicate charge. I have always been a satisfied Uber user and value the convenience your service provides, so I am contacting you to resolve this issue promptly.

I understand that mistakes can happen, and I trust that Uber's customer support will take the necessary steps to rectify this situation. Please refund the erroneously charged to my payment method at your earliest convenience.

If you require any additional information from my end to expedite the resolution, please do not hesitate to ask. I appreciate your attention and look forward to a quick resolution.
+1 photos
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Uber India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    5907
    Pending
    0
    Resolved
    182
    View all Uber India contact information