Uber India — Paytm wallet usage

Aafreen Mir

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 122001
Website:	Uber

Dear uber team,
I have been using uber services since a very long time. But today i am really surprised that even after having a balance of rs. 470 in my paytm wallet, i still couldn't book a cab as it says low balance. Can you please clarify me how can rs. 470 be a low balance. Whereas with rs. 470 one can easily travel to delhi and come back and still you will be left with some amount.
I don't want to add any amount in my paytm wallet till it comes to rs. 200. So tell me how can i use my 470 rupees now.
I am really disgusted. You are cheating on people. This is really not acceptable.
Awaiting your reply

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Sharingan Saptarshi

from Delhi, Delhi

Uber charged me for a trip and then cancelled the cab. I made the payment via credit card. I have sent several emails to them regarding this issue, but they are just jerking me around. I have already provided all the proofs to them. I also have the email and the message as well as the statement from the bank that the payment was made to Uber.