Uber India — Penalty levied for the cancellation done by driver as he was unable to reach

Address:	560068
Website:	UberX

Hello Sir,

This morning (14th Apr 2017) i booked UberX from Bangalore -Silkboard signal to Begur. I noticed the car pass by and called the driver. By that time, he was almost 400-500mts ahead from the place i was waiting. I had 3-4 bags and suitcase with me as i was traveling from out of town. . He asked me to walk the distance, since i couldn't walk with luggage i requested him to come reverse. He then cancelled the trip. Why am i made to pay the penalty for the mistake that is not committed from my end. I had to book another UberX for my journey. Request you to look into this matter and refund the penalty paid.

thanks.
Jyothi