| Address: | 560066 | | Website: | Uber |
As per the Uber pool, "You’re not the only one going your way. Share your uberX car and driver with other riders, and you’ll share the cost. So everyone gets a guaranteed fare that’s the cheapest Uber option."
Well that's good enough, but the trip time should not be more than Uber go +15 min.
For any destination we can reach in multiple routes, only one route will be best possible route and if I go in that route it takes me X amount of time but uber pool takes to the destination not in best route, it all depends on the cab availability and it takes literally 2 or 3 X time the original time. How can we rely on Uber Pool? We don't know the route till we get into cab how much time its goanna take to reach destination. Their bills always generates wrong trip distance.
What uber pool is doing -
1) Wasting time of customers.
2) Not providing reliable service.
3) Drivers are always in hurry to finish the trip to reach the weekly target so that they get incentives. Most of times Drivers in Uber pool has to talk on phone to pick another customer.
I raised numerous complaints to Uber but their customer service is merely waste of time. They never reply what we are asking and won’t accept mistake from their service and instead will push on to driver side. I don’t mind sharing the Email conversation had with Uber support. They don't have telephonic customer care, one of the biggest setback to customers.
Normal Trip - 4.76 kilometers 00:22:17 Trip time
Other Trips - 16.54 kilometers 01:03:54 Trip time
11.26 kilometers 00:52:34 Trip time
7.39 kilometers 00:42:58 Trip time
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