I am a senior citizen (74 years old), who travelled alone by Uber for the first time from Nalla Sopara (E) Tulinj Road to International Airport on 16 Dec at around 11 pm, Car no MH 05 DK 4061. Driver name was Ratnakar. He charged me more than actual amount. Ride details stated Rs. 890.84 as total cost. But the driver Ratnakar took Rs.970 from me. Since I was travelling alone, a senior citizen and my flight was out of country, he was sure that I would not be able to take any action on him. My email id is [protected]@gmail.com. Please reply. I dont have any account with you. So how to file complaint?
I never used any online payment app. I don’t know how to book taxi. I was under the impression that I need to book in advance, so I was trying to book about 12 hours before trip. But when I realised the taxi is arriving in 5 minutes. I called the driver to talk, but he did not reply, so I cancelled it. (so I am not complaining about the incomplete trip. This is another trip.)
Later on I requested a young man to help. He used his phone and account to book the taxi. He forwarded the ride details on my phone and told me to pay Rs.890.84 at the Airport. When the taxi arrived he gave the OTP to the driver. He also showed the amount to the driver who agreed. I was the only passenger for the entire ride. Trip was non-stop from the pickup to destination. There was no stop anywhere nor any diversion. The driver decided his route. At the Airport, the driver Ratnakar started fighting with me and demanded more money. I gave him Rs.1000 ( 2 notes of Rs.500).Since I did not have change, he refused to return change and kept extra money. This way he charged Rs.110 extra and drove away. He also mocked me and challenged to do whatever I can.
Is this the way people treat seniors in India? Seniors are looted loke thei when they are alone? I am ashamed of you people who bring bad name to the country.
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