Uber India — received damaged and littered food from uber eats order 205bb

On the 9th of march i had ordered lunch from uber eats with order 205bb when i had recoved it was in the damaged condition and food had littered in the bag itself and was not at all in eatable condition after paying for this no one expects this type of service and i had provided photo to their team. Now they are saying sorry for trouble but i have been claiming the refund for it but as per them there policy restrict to do that. So is your consumber policy is this that providing damage food and not in eatable condition then too no refund for that