Uber India — refund related issue

I ordered food from uber eats but they delivered wrong item. I tried contacting uber eats support but they told that we cannot do anything. You will have to accept that order. I told that ok i will accept but atleast give me my balance amount which i paid extra for the food. They refused for that also. I wrote many mails to uber support but no response received. I tried chatting with uber support also but they told that we cannot do anything. Their is a separate team for that. You will have to mail.