| Address: | Mumbai City, Maharashtra, 400067 |
Yesterday we took a ride from kandivali to thane in mumbai. While booking the ride the indicative amount for the ride showed up as rs.630/-. However, when we reached our destination the bill amount was rs.1265/-. Even the cab driver was surprised since the distance we travelled was just 24 kms whereas the travel shown by the uber system was 68 kms. The driver contacted customer care and reported the error. Customer care advised the driver to recover the billed amount from client (Me) and then to register a complaint and claim refund. We made the payment of rs.1265/- and registered complaint on uber app
Upon registering the complaint, we receive a prompt reply from uber that this was a system error and a refund of rs.632/- has been credited in' uber credit' in my account and this can be used up during my next ride with uber. Which means that i was stuck with uber. This is kind of arm twisting. I kept on writing to them that i want the refund as 'bank credit'and not as uber credit as i may or may not uber service in future and i do not want to have my money stuck. But they denied a refund through bank mode and sort of blackmailed us that i will have to uber service only to encash this balance (Refunded) available as 'uber credit' Was this information helpful? | 
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