Uber India — rejection of booking by uber car drivers

Address:

Uber Car, North 24 Parganas, West Bengal, 700136

Today (02.10.2019) in between 13:20 hrs. And 14:00 hrs. I have booked uber trip car. Accordingly, i have been allotted a car bearing no. Wb-04g-7702 and thereafter wb-19h-6367 but both the drivers of the said vehicles rejected my booking without any reason even after positive talking with them over phone. As a result of which my aged ailing parents could not reach at the destination in time and missed the bus for their abroad journey. Moreover, i do not find any option either in my mobile uber apps or in website to contact with the customer service of the uber. I think such kind of drivers should be punished remarkably so that none of passenger will face any problem as being faced by my aged ailing parents today.